Chako Panelbeaters

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APPROVED AUTO BODY REPAIRER

VEHICLE PROGRESS

  • Accident is reported to the SAP and case number is obtained by the vehicle owner.
  • Claim is reported to Insurance Company Call Centre by the insured - The Insurance issues a claim number.
  • Insurance Company appoints an Assessor and the vehicle is brought in to the Panelbeater for Assessment.
  • In the case of a non derivable vehicle, our tow truck will collect the vehicle from the accident scene or from the clients home or work address.
  • Damage report is compiled by the Panelbeater and or the Assessor.
  • Authorisation for repairs is given to the approved Panelbeater by the Insurance claims Department.
  • Appointment for repairs is confirmed by the Panebeater with vehicle owner, and vehicle is brought in for repairs.
  • Repairs is carried out in the shortest possible time, but please allow us to do a excellent job!
  • The client is informed via sms on a dailly basis of the vehicle's progress through our workshop.
  • You are informed of completion of repairs by one of our staff members.
  • Excess amount is paid (if applicable) and a release note is signed by the customer.
  • Guarantee of repairs and receipt for excess amount is issued to the customer by the Panelbeater.
  • Delivery of repaired vehicle to the Customer by the Panelbeater.
  • The Insurance Company is invoiced for the repair.
  • The customer is urged to inform us as soon as possible of any repairs not to their satisfaction.
  • The customer will receive a sms regarding their satisfaction of our service.

COMPUTER NETWORK

We have a dedicated 15 Computer network system running Microsoft Windows Server 2019 & Windows 10 Operating systems.
The network operates on an Integrated Panel Beater software program especially developed by TMS - Team Work Management System for the Panel beating Industry, enabling us to generate from damage report through to the final costing of repairing a vehicle, Debtors, Creditors, Time Control and a vast database including vehicle accident damage images.
We are doing e-quoting (submission of damage reports and photo's via e-mail or internet) for various Insurance Companies.
We are linked to SARS e-filing and various other sites such as Panelbeaters Directory, PPG Paint systems & Audawatch to mention but a few. Our systems also includes: Scan to e-mail and Fibre WIFI Internet facilities, as well as CCTV linked to 24/7 armed response throughout the entire premises for security purposes.

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