Chako Panelbeaters Started in Nigel in 1979 with only 2 staff members and grew to the successful company it is today, with over 35 staff members. We carry most major Motor Manufacturers Approvals and serve on the panel of Major Insurance Companies.

We have to adhere to very strict standards relating to equipment and workmanship to be able to be approved on a yearly basis by all major role players. We are constantly audited by Insurance Companies and Motor Manufacturers to adhere to their standards, which criteria is shifted a notch higher each year with regards to equipment, training and service delivery.

Each customer will receive an “SMS” after completion of repairs with the following question;
"Are you completely satisfied with the work carried out on your vehicle by Chako Panelbeaters? “- Please reply Yes or No

Our Customer Satisfaction index is measured on a weekly basis by an independent Auditor - KASmart, and reported to all Motor Vehicle Manufacturers that approves us, and to Most Major Insurance Companies. These results are open to view on their Website www.rtgsmart.co.za. We are proud to have achieved a consistent 98% success rate throughout the past 5 years.

Our results have shown that more than 50% of our regular customers are repeat customers. In other words, our service speaks for itself.

Amongst our clientele is Major Insurance Companies, Fleet owners and New and Used Motor Vehicle Agencies such as Unitrans and Imperial, as well as Mining companies.

LABOUR RATES AND PAYMENT TERMS:

Labour rates are charged at the current rate accepted by most major Insurance Companies, including Santam, Mutual and Federal, Hollard, Miway, Outsurance and Absa amongst others. Settlement term is 30 days from date of statement.